Network Service Delivery Analyst

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Newington, CT
Job Type
Jan 15, 2018
Job ID

Our customer located in Newington, CT has the need for a Network Analyst to be part of the Service Delivery team.   
Responsibilities include:

  • Metrics reporting (extract, analyze, pareto and propose next step action
  • (RCA/Kaizen/Process improvement, etc.) for Service Delivery turnback data)
  • Process Network revision requests (hardware/labor/dispatch)
  • Review service requests for accuracy and completeness
  • Process Service Order Requests for Domestic and International Telecommunications services for Business Units
  • Maintain/Manage/Schedule all Service Order activities within the Service Request Tracking System and other applicable systems
  • Submit accurate and timely circuit and purchase orders
  • Manage stock equipment and order new as needed
  • Recover equipment when on longer in sue
  • Track circuit orders, purchase orders, and service requests to completion within SLA’s
  • Build and maintain accurate service records
  • Complete data entry tasks as required including updating system with essential data elements provided by company management
Skills required:
  • Basic knowledge of Networking and infrastructure
  • Must be detailed oriented and analytical
  • Ability to work with metrics and compile into reports
  • Excel - intermediate
  • Word – intermediate
  • Working Knowledge of LAN/WAN a plus

Please send compensation expectations/requirements and a MS Word or PDF version of your resume. No relocation/expense money provided. 
US citizens and those authorized to work in the US are encouraged to apply. However, we are unable to sponsor H1B or utilize 3rd party candidates at this time.
Data Based Development Systems is a continually growing and successful IT consulting firm in Manchester, CT that has been servicing primarily the Hartford area businesses for over 25 years.  Our clients offer an attractive work environment and the opportunity to work with state of the art technology. We offer competitive compensation packages and training opportunities in the latest skills.